In Jira, you may have several projects, some for billable and some for non-billable activities. To make the tool work correctly, distinguish between billable and non-billable projects in Jira using Tempo. In Tempo Accounts settings, use categories (e.g., "Billable," "Capitalized," "Internal," "Operational"). For this tool, we'll use the "Billable" account category as the one to track commercial projects. Ensure that each of them has the "Billable" category assigned for all commercial projects. Assign the "Billable" category to all commercial projects. For non-billable time assignments, which also need to be assigned to one of the Tempo accounts, use any category except "Billable." Ensure projects are correctly linked to Tempo accounts, including assigning all internal projects that the data is logged against. Data for non-linked projects won't be calculated in UtiliTrack.
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For more information, refer to the Tempo documentation. here.