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Table of Contents

The settings can be only accessed by the admins with the assigned Jira Administrator permission scheme in Atlassian settings.

Tempo Tokens

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UtiliTrack requires a Tempo Token to access data from Tempo.

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During setup, administrators set an expiry date for the token. Once expired, the application won’t have access to the source data, and a new token must be generated for continued functionality.

When the token expires, users and administrators will

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receive a message

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prompting them to renew the token for the application to

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work.

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Tempo administrators can

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generate a new token

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in Tempo Settings

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under API Integrations. In the top right corner, you can generate a new token, and we recommend choosing the "full access" option with

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a recommended expiration period of 90 days

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for extended functionality while maintaining security.

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Target Chargeability Rate (Customise Chargeability Zones)

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Chargeability levels in the tool

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are

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colour-coded. Typically, companies have target chargeability levels in percentages for billable employee time to track financial stability. You can

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customise your colour codes to receive alerts when data falls below your expectations. In Administrator Settings, you will find two fields: "High Chargeability Level" (data shown in green),

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which is your target chargeability within the company, and "Low Chargeability Level" (data shown in red),

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the

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percentage of billable hours below which you want to trigger colour-coded alerts. Data falling

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between these levels

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appears in yellow, indicating it's below the target

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but not alarming.

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Jira Tickets for Leave

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Ensure accurate data tracking by listing all Jira tickets

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users log for leave days.

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Differentiate between "Paid Leave Tickets" and "Unpaid Leave Tickets," as they are

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displayed separately in the tool.

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Enter ticket numbers separated by commas following the provided example

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below the field.

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